Frequently Asked Questions (FAQ)1. How do I book an appointment?You can easily book an appointment with us by visiting our Booking Page on our website or by calling us directly at +34 951 738 768. Our team is available to assist you in scheduling your next visit at a time that works best for you.2. Do I need to book in advance?Yes, we highly recommend booking in advance, especially for popular services and peak times. Our schedule fills up quickly, so booking early ensures that we can accommodate you at your preferred time.3. What is your cancellation policy?If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice to avoid a cancellation fee. Cancellations made within 24 hours or no-shows will be charged a 50% cancellation fee based on the total service price. For more details, please refer to our Refund Policy.4. What services do you offer?We offer a wide range of services, including:Haircuts and StylingHair Coloring (Balayage, Highlights, Full Color, etc.)Keratin TreatmentsHair ExtensionsBridal & Event StylingScalp TreatmentsMen's Grooming ServicesFor a full list of our services, please visit our Services Page.5. How much do your services cost?Service pricing varies depending on the type and complexity of the treatment. We offer personalised consultations to determine the most suitable service for your hair. For specific pricing information, please contact us directly or ask our team during your consultation.6. Do you accept walk-ins?While we do accept walk-ins, we recommend making a reservation to ensure availability, especially during busy times. If you are a walk-in, we’ll do our best to accommodate you, but it’s always better to book in advance.7. Can I request a specific stylist?Yes, you can request a specific stylist when booking your appointment. If you have a stylist in mind, please mention their name during the booking process, and we will do our best to accommodate your request.8. What if I’m not happy with my haircut or color?We strive for excellence in every service, but if you are not completely satisfied, please let us know within 7 days of your appointment. We offer complimentary adjustments to make sure you’re happy with your results. Simply contact us to schedule a follow-up consultation.9. What products do you use at the salon?At UMEO MARBELLA Hair Salon, we only use premium, professional-grade products that are designed to enhance and protect your hair. We are proud to work with AVEDA, Kerastase, and other high-quality brands. These products are chosen for their effectiveness, sustainability, and ability to promote hair health.10. How should I prepare for my appointment?To make the most of your appointment, we suggest the following:Arrive with clean, dry hair (unless your stylist advises otherwise).Bring inspiration photos if you have a specific style in mind.Let us know if you have any allergies or sensitivities to products.For color services, avoid washing your hair the day before your appointment.11. Are your stylists experienced?Absolutely! Our team of stylists is highly trained and experienced in both classic and cutting-edge techniques. With years of experience and ongoing training, our stylists are committed to delivering top-quality service to meet your individual needs and preferences.12. Do you offer services for men?Yes! We offer a full range of grooming services for men, including haircuts, beard trims, and hair coloring. Our stylists are experienced in working with all hair types and styles.13. Can I change my appointment time after booking?Yes, you can modify your appointment time with at least 24 hours’ notice. If you need to make a change, please call us or use the booking system on our website to reschedule your appointment.14. Is parking available at the salon?Yes, there is parking available near the salon. We have both street parking and parking facilities nearby for your convenience. If you need assistance with directions, please don't hesitate to call us.15. Do you offer bridal or special event styling?Yes, we specialize in bridal and special event styling. Our team works with you to create the perfect look for your big day, whether it's for a wedding, photoshoot, or another special event. Contact us to schedule a consultation or to learn more about our event packages.Contact UsIf you have any other questions or need more information, feel free to reach out to us directly:UMEO MARBELLA Hair Salon